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Support

Are you running into problems? Was your software functional yesterday, but not anymore today? Our colleagues who provide support can help you out. Together we try to find the problem as fast as possible and solve it for you. This way you can quickly get back to work.

The fastest route to a solution

To solve your problem, the situation in which the problem occurred must be clear. With the help of this step-by-step plan for Windows client or webclient, you will provide our support-team with the optimal problem description. This ensures that you get a solution to your problem as quickly as possible.

Fix error messages effortlessly

Does the system give an error message? In many cases there is a standard solution to the error. Perhaps you can solve the problem using this blog. Do not worry if you cannot figure it out, of course we are still available to you with the entire Support team.

Urgent problems

Do you have an urgent problem? Please email this in detail to support@elevate-it.be. You will receive a notification number via an automatic reply, with which you can contact us directly by telephone during office hours. One of our support colleagues will then assist you.

How can you best reach our support colleagues?

E-mail: support@elevate-it.be
Phone: +32 3 612 20 10

  • You can register a report 24 hours a day, 7 days a week via support@elevate-it.be. Your report will be dealt with as quickly as possible during office hours.
  • With a clear description of the problem, including a scenario that our colleagues can execute, you increase the chance of finding a solution as soon as possible.
  • In response to the email, you will receive a notification number, which you can use as reference in subsequent communication. For this you can call our general telephone number during office hours.

Are you not satisfied?

All our colleagues do their utmost to keep your software working optimally. If you are not satisfied and would like to discuss our services, please contact your account manager. This colleague is your contact person about products, prices and our service.